Frequently Asked Questions

Got a question you would like to ask us? Check here first….. 


How much does delivery cost?

Delivery is free for all orders close to our tearooms in Cambridge, Bury St Edmunds and Norwich.

Harriets will accommodate people further away depending on the size of the order, however, please contact your nearest tearoom first for a chat.


How do I pay?

We accept all major credit cards, cheques and BACS payments.

We offer credit accounts with businesses which can be set up with your local representative. These offer 30 day payment terms on all invoices.

For private catering events, i.e weddings, we require a 50% deposit prior to the event date.


Can I change my order?

We accept new orders, amendments and cancellations before 9.30am on the day of delivery.

Our stores can be contacted via email or directly by telephone. Please find out contact details on the Locations page.


Can I place a re-order?

Multiple orders can be placed at one time with our diaries running 6-12 months in advance.

Customer information cards can also be set up with specific requirements for each of buffet to ensure you receive the same specifications on every order.


How do I order?

Currently, you can order by phone or email.

Click here for the contact details of your nearest tearoom.